Thank you for your purchase. We hope you are happy with your order.
We accept return or exchange requests within 14 days after receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer directly without contacting us first.
Order Cancellation
To cancel an order, please contact us at astrhoriofficial@gmail.com. Cancellations are only accepted before the order has been shipped. A 5% handling fee will be charged for order cancellations.
Returns
There are certain situations where only partial refunds are granted (if applicable).
Returns that are not caused by product quality issues will be subject to a 5% handling fee, which will be deducted from the refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and within 14 days, the refund will be automatically applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at astrhoriofficial@gmail.com to obtain the return address.
Return Shipping
Please contact us at astrhoriofficial@gmail.com before shipping your return. Returns sent without prior notification may not be accepted.
- If the return is due to the consumer’s reason (e.g., change of mind, wrong item ordered), the consumer is responsible for the return shipping fee. The exact fee depends on the express company you choose. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the return is due to our reason (e.g., damaged or incorrect item received), the consumer is not required to bear the return shipping fee.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Questions
If you have any questions concerning our return policy, please contact us at:
astrhoriofficial@gmail.com
