Return Policy

 

Thank you for your purchase. 

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.

7-days Refund or Exchange
We do our best to serve every customer to the best that we can.
1. You have 7 days to contact us and provide us with the shipping tracking number from the date it was received. If this item is in your possession for more than 7 days, it is considered used, and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. Shipping costs are borne by the buyer.
2. All returned items MUST BE in the original packaging, and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your PO #.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from Shopify. OR, you may choose to have a replacement.
4. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

RETURN PROCESS
To return an item, please email customer service at astrhoriofficial@gmail.com.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 7 days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]

EXCEPTIONS
[The following items cannot be returned or exchanged]
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

RETURN PROCESS
To return an item, please email customer service at astrhoriofficial@gmail.com to obtain a Return Merchandise Authorization (RMA) number and the correct return address.

Please note: Returns sent without prior notification or an RMA number may not be accepted.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Mon to Sat 9:00—18:30
We'll aim to get back to you within 24 hours (although this will take a little longer at the weekends).
[customer service email] astrhoriofficial@gmail.com.

Thanks
AstrHori Team